| General Information |
These general terms and conditions are designed to govern the contractual relationship between the company Stancom Ltd., whose headquarter is at Chemin du Ruisseau-Martin 9, 1066 Epalinges, Switzerland (Ltd. with CHF 20,000 capital, registered in the commercial register of companies in the Vaud Canton under number CH-550-1043845-9), and the Customer identified below as the user of the simore.ch site who is subject to accepting these general terms and conditions.
Any other terms and conditions not referenced by Stancom Ltd. are valid only upon a written confirmation. The information contained on this site may be subject to change by Stancom Ltd without notice.
The mere fact of placing an order on the site simore.ch involves the acceptance of the general terms and conditions. |
| |
| Products |
| The characteristics of the products offered for sale are displayed on the site simore.ch |
| |
| Price & Order |
The prices listed on the site simore.ch are in Euros and are exclusive of taxes for all countries, except for Switzerland where the price already includes 7.6% tax.
Prices may change at any time without notice.
Price (amount) is payable in cash as detailed in "Payment and Billing".
The prices are those applied at the time of order.
The customer wishing to order should first be identified.
A form is available online which includes the necessary information to identify the customer and should include the full name, telephone number, postal and electronic address as well as billing and delivery address.
When the customer has chosen the products, a final confirmation of the order is made when payment has been done and the Terms and Conditions have been approved.
From that moment, the order is registered, and an order number is communicated to the customer by email.
The data recorded by Stancom Ltd. constitutes the proof and the nature of the purchase (content and date of the order).
No order cancellation will be accepted without the prior agreement of Stancom Ltd. |
| |
| Mode of payment and billing |
The goods must be paid in advance and in cash or by credit card.
Stancom Ltd. reserves the right to request a proof of identity and / or a proof of address from the Customer in the event that the sums involved would be important.
By credit card (Visa and MasterCard) in Euros: validation of the order by credit card is mandated to pay the price of the order.
With SSL, the client can safely transmit credit card details (type, number, expiry date, the name of the card holder (name as is on the credit card) and the cryptogram which can be found in the back of the card.
When paying by credit card, we may have to call the customer to require the following documents - identity card - a copy of both sides of the credit card with at least the first 4 digits and the last 2 as well as the full name visible - alternatively Stancom Ltd. could require a recent telephone, gas or electricity bill.
These measures may seem excessive but given the high number of credit card frauds on the Internet, it is of upmost importance that this information is checked.
It is for your security after all.
By bank transfer in Euros to the account of Stancom Ltd.: the order confirmation will be made upon receipt of the amount on the bank account of Stancom Ltd.
For all payments by Bank Transfer, banking details and the summary of the order will be communicated to the customer by email.
It is understood that for any settlement of an order by Bank Transfer, the transaction costs are borne by the customer.
By slip in Swiss Franc only valid for Switzerland.
The order confirmation will be made upon receipt of the amount in the bank account of Stancom Ltd.
For all slip payments, bank details, summary of the order and the amount to be paid in Swiss francs will be communicated to the customer by email.
The amount in Swiss Francs is equal to the amount in Euro including the interbank exchange rate Euro / Swiss Franc of the days of the order, plus or minus an average of 2%.
A detailed invoice will be attached and sent to the customer when sending the goods. |
| |
| Mode of delivery, period and conditions of export |
Delivery is at the address specified by the customer during the completion of the order.
Delivery is made by the Swiss Post Priority Mail.
The shipment to the customer will be notified by email.
If the buyer wants to use another method of delivery, additional costs will be paid by he customer.
The customer is responsible for controlling the goods upon receipt and before use.
If the goods do not comply with the order, this must be reported within 5 days after receiving the goods.
The goods must remain in their original packaging and unused.
Any transport damage must be reported within five days directly to the carrier.
For deliveries outside Switzerland, the taxes (VAT, customs and other taxes) that may be additionally requested, are not included in the price listed on the site.
Prices shown on the site should be considered as Price not including taxes (except for Switzerland) where the goods are for export.
No claim on this issue will be accepted.
The dispatch order notified by e-mail to the client, which was not received within 10 days (working days) following the order, must be reported to Stancom Ltd. via mail. |
| |
| Warranty and After-Sales Service |
Simore products have a standard warranty period of 90 days.
Simore Ltd. provides no limited warranty unless the Simore product was bought from an authorized Stancom Ltd. distributor or reseller.
No service warranty is provided unless the Product is returned to an authorized return centre in the region where the product was originally shipped by Stancom Ltd.
If your Simore Product was purchased as a component integrated into a system from a system manufacturer, no limited warranty is provided by Stancom Ltd.
In this case, please go directly to the place of purchase, dealer, or the system manufacturer to obtain a warranty service. |
| |
| Returning the Goods |
It is impossible to return a product directly to Stancom Ltd. without having previously contacted Stancom Ltd. in order to register your claim and be provided with a reference number.
If Stancom Ltd. determines that the product is defective, an authorization to return the items will be communicated to the customer as well as instructions on how to return the Product.
Any unauthorized return, for which no authorization to return items has been provided by Stancom Ltd., will be returned at your expense.
Authorized returns must be shipped prepaid and guaranteed to the address on the "return of goods" form and in an approved shipping container.
It is recommended to keep the box and original packaging for storage and shipment of product.
To request a return authorization articles, contact info@simore.ch |
| |
| Limited warranty: |
Under the limited warranty of Stancom Ltd., subject to the limitations below, all our products are free from defects whether in the materials or workmanship and conform with the norms of Stancom Ltd. This is applicable for all our product.
|
| |
| Limitation of damages |
| The responsibility of Stancom Ltd. for any defective product shall in no case exceed the purchase price of the defective Product. |
| |
| Limitation of remedies: |
For any defective Product, the remedy is limited to the replacement of the defective Product.
Stancom Ltd. is free to choose the compensation or a combination of compensation to be provided.
Stancom Ltd. will be permitted a reasonable period of time, when it has determined that a product is defective, to repair or replace the said product.
The Stancom Ltd. warranty is replaced during a period equivalent to the balance of the term of the guarantee of origin. |
| |
| Limitation of the "Automatic Swap" function: |
| In some mobile phones, the software requires a manual validation (to allow SIM action) or a restart (re-boot) automatically every time you swap your SIM card. |
| |
| No damages direct or indirect can be claimed to Stancom Ltd. |
Stancom Ltd. is not responsible for any direct or indirect damage occurring during the installation.
This includes loss of data, the cost of recovering lost data, the cost of installing or uninstalling any product, as well as inspections, tests or redefinitions due a defect, or any repair or replacement of a product resulting from a failure of from any product. |
| |
| Your use of the Product: |
Stancom Ltd. shall have no liability for any products returned if Stancom Ltd. determines that:
- these products were stolen from Stancom Ltd.
- the stated defect is not present or can not reasonably be fixed because of the damage occurred while the product was in the possession of a third person other than Stancom Ltd. or is attributable to misuse, improper installation, alteration (including removal or erasure of the Label) and the opening or removal of the outer box (without the permission obtained by Western Digital or an authorized service centre), accident or abuse when it was in possession of a third person other than Stancom Ltd. - that the product has not been sold new. |
| |
| Other limitations of the guarantee: |
Warranty is limited when broken pins or connectors, connectors damaged, cracked, missing or broken, cracked components on the circuit board, cover battered, deep scratches, components and / or damaged printed circuit.
The after-sales service is available by sending an email to info@simore.ch or in writing to Stancom Ltd. (see address on top of the page under "General") or by phone at +41 79 582 60 62 |
| |
| Changes to Terms and litigations |
Stancom Ltd. reserves the right at all times to alter these conditions.
The buyer agrees to consult the Terms & Conditions for each new order.
In case of dispute, the jurisdiction is limited to 1066 Epalinges, Switzerland. |
| |
| Copyright |
All content, graphics, sound and other components of this website are protected by copyright unless otherwise stated.
Any unauthorized use thereof constitutes an infringement of the copyright, trademark and intellectual property rights of Stancom Ltd. |
